Moving Policies & Service Terms | Reliable Movers Enterprise, Inc.

📅 Booking & Deposits

To secure your moving date with Reliable Movers Enterprise, a refundable booking deposit equal to 20% of your total service balance is required. This deposit is applied to your final invoice.

Your move is not confirmed until the deposit is received and added to our schedule.

🔄 Cancellations & Rescheduling

We understand that plans can change. To keep scheduling fair for all customers:

• 48+ hours’ notice: Deposit fully refunded.
• Under 48 hours: Deposit is forfeited.
• Rescheduling: Free with at least 48 hours’ notice, based on availability.

⏰ Arrival Window

Our DMV moving crews operate within structured arrival windows to support efficient routing, traffic conditions, and building time restrictions. Your moving crew will arrive during one of the following time frames:

• 8–10am
• 11–1pm
• 2–4pm
• 5–7pm

If delays occur due to traffic, weather, or extended service on a prior job, we will notify you with an updated estimated time of arrival (ETA).

💳 Payments & Pricing

Payment is due upon completion of your moving or clean-out service. Reliable Movers Enterprise is committed to transparent pricing with no hidden fees.

Accepted Payment Methods

• Cash
• Credit/Debit Cards
• Zelle
• Cash App
• Apple Pay
• Approved invoices (business and commercial clients)

Typical Pricing Components

• Hourly rate
• Crew size
• Travel fee
• Long-carry or stair fees
• Heavy item fees
• Clean-out or junk removal charges

As a local Washington DC moving company serving the entire DMV, our goal is to provide clear, upfront pricing before move day.

🏋️ Heavy & Specialty Items

For safety and proper planning, please let us know in advance if your move includes heavy or specialty items. Examples include:

• Pianos
• Safes
• Gym equipment
• Pool tables
• Large glass, stone, or extra fragile furniture

Some items may require additional movers, specialty equipment, or adjusted pricing to ensure they are handled safely and correctly.

📦 Stairs, Distance & Access

Apartment, condo, and high-rise moves in the DMV often include specific access considerations. Extra time or fees may apply when:

• Multiple flights of stairs are involved.
• There are long carries from the truck to your unit or home.
• Parking is limited, restricted, or far from the entrance.

Customer Access Requirements

• Walkways and pathways must be clear and safe.
• Elevator or loading dock reservations must be confirmed when required.
• Legal, accessible parking for the truck must be available on arrival.

🧹 Clean-Out & Junk Removal Services

In addition to moving, Reliable Movers Enterprise provides professional clean-out services across Washington, DC, Maryland, and Northern Virginia:

• Residential clean-outs
• Office and commercial clean-outs
• Storage unit clean-outs
• Estate clean-outs
• Tenant move-out and eviction clean-outs

We do not remove hazardous materials or illegal items.

🛡️ Damage Policy

Our movers use professional tools, padding, shrink wrap, and equipment to protect your belongings throughout the move.

Any damage must be reported before the crew leaves the job site. Standard moves are covered by limited liability protection unless additional coverage is arranged in advance.

⚠️ Safety Policy

For the safety of our crews and customers, we cannot move:

• Flammables
• Hazardous chemicals
• Firearms or ammunition
• Illegal items
• Live animals

Customers may not ride in the moving truck. We reserve the right to refuse service in unsafe conditions or environments.

🙋 Customer Responsibilities

To ensure a smooth and efficient moving experience, customers agree to:

• Provide accurate booking details and contact information.
• Be present or have an authorized representative on-site.
• Have items packed and ready unless packing services were booked.
• Confirm building rules regarding elevators, loading docks, or HOA restrictions before move day.

🅿️ Parking Responsibilities

To support safe, legal, and on-time service, customers are responsible for securing parking at all locations (pickup, drop-off, and storage). This includes:

• Reserving loading zones when required by the city or building.
• Obtaining parking permits, visitor passes, or HOA approvals.
• Confirming that moving trucks are allowed by your building or community rules.
• Ensuring driveways, gates, and loading areas are clear and accessible on arrival.

🌦️ Weather Policy

We operate in most weather conditions throughout the DMV region. In the event of severe weather, we may need to:

• Adjust arrival times
• Modify services for safety
• Reschedule the move or service

If weather impacts your scheduled service, we will notify you as early as possible.

🔒 Privacy Policy

Reliable Movers Enterprise, Inc. respects your privacy. Your information is used only to:

• Prepare and send estimates
• Confirm and manage bookings
• Communicate about your services and appointments

We do not sell or share your personal information with third parties. All customer data is securely stored.